Privacy policy
About this Privacy Policy
In this Privacy Policy (hereinafter referred to as "Policy"), it is explained how PRIMABELLA INTERNATIONAL SRBIJA DOO BELGRADE, ID no. 21797332, with headquarters in Belgrade, CARA LAZARA 5-7 (hereinafter: "PRIMABELLA INTERNATIONAL") collects your personal data, how it uses it and manages it. PRIMABELLA INTERNATIONAL is committed to protecting and respecting your privacy. Please read this Policy carefully to learn why and how we collect your data, and how it will be used.
With regard to the personal data we collect, PRIMABELLA INTERNATIONAL is the "data controller", that is, the entity that determines the purpose and manner in which personal data is processed.
If you wish to contact us regarding your personal data or this Policy, please use the contact details below:
Business name: PRIMABELLA INTERNATIONAL DOO BELGRADE
Address: Cara Lazara 5-7, Belgrade
Phone number: +381 64 5542 415
If you want to contact us by email,please write us on internationalprimabella@gmail.com.
How and when do we collect your personal data?
We collect your personal data when it is relevant to your needs as a consumer, or to our business (e.g. when you buy and/or order products and/or services from us,t, when you subscribe to our newsletter, when give us feedback about our goods and services, etc.).
We generally receive your personal information directly from you, when you order certain products or services, fill out a certain form.
More information about the situations and circumstances in which we collect your personal data can be found in the section What do we use your personal data for? Remember that this is only information about the potential ways of using your personal data, which you may encounter when visiting website, when shopping with us. In any case, when collecting or processing your personal data,PRIMABELLA INTERNATIONAL will transparently inform you about the purpose and legal basis of the processing of your data, the period of data storage or, if this is not possible, about the criteria for its determination, rights related to processing, on whether the provision of personal data is a legal or contractual obligation or the provision of data is a necessary condition for concluding a contract, as well as on automated decision-making, including profiling. In some cases, we will additionally need your express consent in order to collect and process your data.
We will not use your personal data for marketing purposes unless you tell us it's okay. If you would like us to send you details about our products, offers and promotions, please opt-in when signing up for our Newsletter.
All your personal information is treated as confidential and adequately stored by PRIMABELLA INTERNATIONAL and/or our trusted partners (for more information, see the section: Does PRIMABELLA INTERNATIONAL share my data with third parties? below).
What data do we collect directly from you?
Common categories of data we collect: name, address, date of birth, delivery address, financial information, including credit or debit card information, or other payment-related information that you specify. when filling out forms in our online store, or when you communicate with us by phone or email; your previous purchases of PRIMABELLA INTERNATIONAL products, and other information you choose to share with us on a voluntary basis.
What privacy rights do you have?
Please note that you have the right to ask PRIMABELLA INTERNATIONAL at any time:
to give you access to your personal data - You can ask PRIMABELLA INTERNATIONAL for the purposes for which data concerning you is used and to access such personal data. In addition, you have the right to know the purpose of the processing, the categories of your personal data that we store, the third parties or categories of third parties with whom your personal data is shared, the period during which we retain the data, as well as our source of data that we have not collected directly from yours.
to give you a copy of the personal data we keep
- You can contact us if you want a copy of some or all of the personal data we have about you.To request the correction and addition of incorrectly entered data - We want to make sure that your personal data is accurate and up-to-date.
- You can ask us to correct or remove data that you consider inaccurate or outdated.
to request deletion of your personal data (right to be forgotten)
– You can ask us to stop processing, or even to delete the data we hold about you.
to limit the processing of your data by us and/or third parties, on certain processes, or completely
- Remember that you have the right to object to the processing of your personal data based on legal grounds that PRIMABELLA INTERNATIONAL considers legitimate. In addition, you have the right to object at any time to the processing of your personal data for the purpose of direct marketing, which includes profiling to the extent related to such direct marketing.-to request the transfer of data to another data controller (right to data portability)
– If the processing is based on your consent or is carried out by automated means, you have the right to ask PRIMABELLA INTERNATIONAL to transfer your data to another controller.to withdraw your consent to the processing of personal data
- When we process based on your consent, you have the right to withdraw your consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.
If you are not satisfied with the way we collect or use your personal information, you always have the right to file a formal complaint with the Commissioner for Information of Public Importance and Personal Data Protection.
Where is your personal data stored?
We store the personal data we collect about you in a manner that ensures adequate protection of personal data. Your personal data is protected from unauthorized access, processing, disclosure, use, alteration or destruction by any organization or individual, by applying appropriate technical, organizational and personnel measures.
Certain data is still stored in paper form, but we tend to digitize all personal data we process. The processed data is stored on PRIMABELLA INTERNATIONAL premises and IT systems, but sometimes we store the data on the servers of our trusted providers.
Does PRIMABELLA INTERNATIONAL share my data with third parties?
Protecting your privacy is very important to PRIMABELLA INTERNATIONAL, so we will never share your personal data with a third party for purposes not described in this Policy.
W may transfer your personal data to our trusted partners outside the PRIMABELLA INTERNATIONAL who maintain our IT systems or provide services to you on behalf of PRIMABELLA INTERNATIONAL. For example, for marketing, financial or advertising purposes, for payment processing, delivery. These service providers are, however, in accordance with the concluded contracts, obliged to use the data entrusted to them exclusively in accordance with our instructions, and strictly for the purpose we have determined. We also oblige them to adequately protect your data and keep it confidential.
In some cases, your data may be processed outside the Republic of Serbia. If in a specific case we export data to a country that does not provide an adequate level of protection in accordance with the regulations of the Republic of Serbia, we provide appropriate measures to protect this data and provide you with enforceable rights and effective legal protection regarding processing, and when the regulations of the Republic of Serbia require it, and special approval Commissioner for Information of Public Importance and Protection of Personal Data. Also, contracts signed with such subjects obligate them to treat your data using special security measures, in accordance with the regulations in force in the Republic of Serbia.
When the regulations of the Republic of Serbia require it, PRIMABELLA INTERNATIONAL concludes a written contract with all data processors, i.e. another legally binding act on data processing, which defines the method of data processing, measures to protect data confidentiality, measures in accordance with the regulations in force relating to the security of processing (pseudonymization , crypto-protection, i.e. other appropriate technical, organizational and personnel measures in order to reach the appropriate level of security in relation to the risk), providing assistance to the processor, the manner of handling data after the end of processing (deletion, return, handling of copies), relationship with sub-processors and possibly other elements required by regulations.
How long PRIMABELLA INTERNATIONAL stores your personal data
PRIMABELLA INTERNATIONAL will not store your personal data for longer than your data is necessary to fulfill the purpose of the processing in the specific case. You can find more information about retention periods for certain types of data in the section What do we use your personal data for?
What do we use your personal data for?
We use your personal data for various purposes, such as if it is necessary for the execution of a contract or for taking actions before concluding a contract, if the processing is carried out in order to comply with PRIMABELLA INTERNATIONAL's legal obligations, if the processing is necessary in order to protect vital interests , if the processing is necessary for the purpose of carrying out tasks in the public interest or for the execution of PRIMABELLA INTERNATIONAL 's legally prescribed powers, if the processing is necessary for the purpose of achieving the legitimate interests of PRIMABELLA INTERNATIONAL or a third party, as well as if you agree to it. We also use your data to improve the shopping experience, for direct marketing.
Order processing and service provision
When you make a purchase via the PRIMABELLA INTERNATIONAL online store or the app, as the case may be, you may be asked to provide certain personal information that is necessary for the execution of the purchase contract. Also, in order to process your order, and verify that the personal and financial information you have provided to us is correct, we use third-party payment systems to ensure that the payment is made securely, and that your information is not fraudulently used.
In order to ensure that the products you purchase from us are delivered to the correct address, we work with trusted external partners and share with them some of your personal information that is necessary to provide the appropriate services (eg your name, delivery address, and delivery preferences you have specified).
Customer service
If you contact our Customer Service (e.g. request the return of a product you are not satisfied with, etc.), directly through a specific means of communication available to you, we will need your contact information as to resolve the issue you contacted us about. Such data will be used only for this purpose. In certain cases, we will use the services of third parties to whom we have entrusted your data, to the extent that this is necessary to resolve your case (e.g. delivery service providers, etc.), as described in section Does PRIMABELLA INTERNATIONAL share my data with third parties?
You can also contact PRIMABELLA INTERNATIONAL Customer Service when you want to shop at PRIMABELLA INTERNATIONAL over the phone or using Phone messenger applications. (e.g. WhatsApp etc.). In order to make a purchase by phone or messenger, PRIMABELLA INTERNATIONAL processes your data, such as: first and last name, billing address, delivery address, voice, phone number and email address, which are necessary to fulfill the order, delivery.
Your conversations with PRIMABELLA INTERNATIONAL Customer Service are recorded. These recordings are used to prove the content of the conversation, and to improve the quality of our service. If you do not want the conversation between you and an PRIMABELLA INTERNATIONAL employee to be recorded, we recommend that you use another form of communication, such as the contact form.
In order to improve our products and services
If you have accepted to receive PRIMABELLA INTERNATIONAL News and Promotion information we may ask you a few times a year to tell us what you think about our products.
If you contact the Contact Center by phone, email or chat, we may ask you to rate the communication in order to improve the quality of our services. If you file a complaint, we may ask you to rate the level of satisfaction with the conduct and completion of the procedure after the procedure is completed.
PRIMABELLA INTERNATIONAL website
Some information about you may also be collected when you visit the PRIMABELLA INTERNATIONAL website. This data will be processed for a specific purpose, which we will inform you of at the latest at the time of collection (eg for online sales, to save the shopping list you created etc.). In this case, if you do not provide us with certain information, it may limit the ability to make online purchases, or reduce the level of the shopping experience.
Cookies
In order to maintain the site and provide the functionality you expect, PRIMABELLA INTERNATIONAL uses a technology commonly known as "cookies". Cookies are small files that we send to your computer that we can access later. They can be temporary or permanent and use, for example, JavaScript or Flash technology. Thanks to cookies from our site, you can search without difficulty, and you can see results that are relevant to you. Cookies show us what interests you and other visitors to our site, which helps us improve its use for everyone.
The most important cookies we use are:
Strictly Necessary Cookies. They are necessary to ensure that the site functions efficiently from a technical perspective.
Functionality cookies. They help improve your experience by remembering your choices.
Activity tracking cookies. They collect information about how you use our website and find out how we are performing.
Targeting cookies. These cookies are used to enable PRIMABELLA INTERNATIONAL to place advertisements on other sites that the customer visits, or to avoid advertising to a customer who is already familiar with PRIMABELLA INTERNATIONAL
Additional programs for social networks. These cookies are used to connect our customers with our social media channels. After that, the information provided by the cookies can be used in different ways. We can access the cookies stored on your computer when you visit our site or open an email we send. If you want to delete cookies already on your computer, see the instructions in your browser by clicking on "Help" in the menu of that browser.
We only process cookies with your consent. To withdraw consent, or agree to the use of cookies, adjust the appropriate settings in your browser. However, some of our site's features may not function without cookies. When we ask for consent, we will present the purpose for which this type of information about you will be processed, and we will inform you of your rights. More information about cookies can be found here.
Marketing
PRIMABELLA INTERNATIONAL would like to send you information about our products that may be of interest to you. However, we are only permitted to send you such marketing material if you choose to do so and give your prior consent. Please note that even if you have consented to receive marketing messages from us, you can simply withdraw your consent and prevent us from contacting you for marketing purposes by unsubscribing at a later date. moment by clicking the unsubscribe button at the end of our marketing message (email/newsletter).
Other personal information you provide to us
You may, on a voluntary basis, provide us with information including your product preferences, reasons for purchasing a particular product, information about your family and lifestyle - thanks to this, we can learn more about your purchasing preferences and further improve your shopping experience.
In each of the above cases, we will endeavor to provide you with reliable information regarding data processing.
Effectiveness and changes to the Privacy Policy
This Policy comes into effect on April 1, 2023.
The Privacy Policy will be subject to regular revisions, and we will post any updated version on this website.